Problem with y axis motor

the motor on the Y axis does not works anymore (hissing).
can I know how long my pocket has worked?

Hello,

We would be happy to help you troubleshoot this problem!

However, it may take a fair amount of communication back and forth so it would be best if you reached out to us at service@pocketnc.com when you are ready to start troubleshooting.

Thanks!

Q Rothing